Customer Service Representative - French dans Dublin City Centre, Irlande

Our client has been a tremendous success story globally over the last 20+ years.

It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

We run a multilingual Customer Support and Content Review Centre onsite one of our Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual client facing team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.

We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools

You will have an opportunity to collaborate with a wide variety of stakeholders, both locally and globally.

Job Type / Category

Overall Responsibilities:

As the first point of contact for content creators over telephone and email, you will be responsible for gauging creator goals, groups/communities of interests, challenges and communicating best practices and program offerings.

Your responsibilities also include uncovering outdated contact details, looking for new ways to get in touch with creators and scheduling meetings on behalf of the team.

-Review and source channels to work with our Partnerships Team
-Represent the Partnerships team as creators' initial point of contact and communicate program offerings, offer best practices and engage with the creators on executing these best practices
-Schedule follow-up calls/meetings between creators and the Partnerships team

Required Skills:

-Minimum 2+ years of customer interaction experience via customer support or sales
-Self-starter, strong attention to detail and able to juggle multiple work streams at once
-Full language proficiency with exceptional verbal and written communication skills in English and French
-Exceptional planning and time management skills and attention to detail
-Familiarity with on-demand video and other social media platforms
-College education required

Further Qualifications

-Proficiency in using Google products, including Gmail, Calendar, Google Drive
-Excellent communication (verbal and written) and interpersonal skills
-Quick learner and adaptable to learn new processes, concepts and skills
-Excellent organizational and time management skills
-Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
-Highly motivated with the ability to thrive in a fast-paced, high energy and demanding team-oriented environment
-Passion for social media especially with channels that provide on demand Video
-Experience building a sales pipeline (including outreach calls)

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